Simple process. Zero surprises.
Every VNG project follows the same four-step structure. You know exactly what is happening at every stage, and you never have to ask twice to find out where things stand.
“You will never have to chase us for an update.”
Simple process.
Zero surprises.
Scope & Quote
You tell us what you need. We give you a clear scope and a transparent quote. No hidden costs, no vague line items. You know exactly what you are paying for before we pick up a single tool.
Plan & Schedule
We build a detailed project plan with every milestone mapped and every trade accounted for. You see the full picture upfront so there is never a question about what happens next.
Execute & Update
We get to work and keep you in the loop with structured updates. Daily or weekly, whatever the project demands. You will never have to chase us for a status report.
Deliver & Close
The job wraps on time with full documentation. Clean handoff, no loose ends, no callbacks. You walk through a finished project and it is exactly what was promised.
Not a tagline. A real workflow.
Here is what our process actually looks like in practice, the specifics behind each step that turn a four-word timeline into a finished project.
The Site Visit
Before a single number goes into a quote, we walk the space. We are looking at base building condition, MEP penetrations, existing slab, coordination items with building management, and anything the drawings might not show. The quote reflects what is actually there, not what should be there.
The Itemized Quote
Our quotes are broken out by trade, with scope clearly defined and exclusions explicitly listed. No allowances buried in line items. No "as per drawings" that covers unknown conditions. If something is uncertain, we say so and explain how we have priced for it.
Long-Lead Order Management
On day one of the project, we identify every item with a lead time longer than two weeks, including millwork, specialty lighting, flooring, and hardware, and place those orders before demolition begins. That is how the reception desk arrives on the day it is needed, not three weeks after.
Trade Sequencing
We build a master trade sequence before the first truck rolls. Demo, framing, MEP rough-in, inspections, insulation, drywall, MEP trim, ceilings, flooring, millwork, paint, hardware. Every trade knows when they are starting, what comes before them, and what they are handing off to.
Daily Site Accountability
One person owns the site schedule, not a rotating cast of site supervisors. They know where every trade is against plan, what is on the critical path today, and what action is required to protect the next milestone. That clarity is what prevents the domino delay.
The Punch List Close
We do a full internal walkthrough before the client walkthrough. On a 3,500 sq ft project, that typically generates 15-30 items. 80% close same-day. The remaining 20% close within 48 hours. We do not hand you a 60-item list and disappear to the next job.
How VNG responds when
a project hits a wall.
Every commercial renovation runs into something. Permits with comments, site conditions the drawings missed, trade slippage. What matters is how your contractor responds. Here is what you can expect from VNG.
Trade falls behind schedule.
Slippage is identified the same day it happens, not at the weekly site meeting. VNG resequences immediately, moving other trades forward, protecting the critical path, and keeping the overall timeline intact.
Site condition changes the scope.
We stop, document it, photograph it, and call the PM the same day. We present two options with cost and schedule impact for each. You decide. We proceed with a formal written change order before any work begins.
Permit comes back with a comment.
We identify permittable and non-permittable work upfront. When a permit comment creates a hold on one area, we resequence other trades to keep the site moving. The overall handoff date stays protected where possible.
Long-lead item risks the schedule.
We track every item with a lead time over two weeks from day one of the project. Orders go out before demolition begins. Delivery dates are confirmed mid-project. The reception desk is not late because we planned for it six weeks earlier.
You need a status update.
You should not have to ask. VNG sends structured weekly updates regardless of whether anything notable happened that week. Material issues are escalated the same day they occur. You are always current.
Punch list grows at handoff.
VNG does a full internal walkthrough before the client walkthrough. On a 3,500 sq ft project, 80% of items close same-day. The list we hand you is short, specific, and resolved within 48 hours.
How long does a commercial
renovation actually take?
Timeline depends on scope, size, permit complexity, and base building condition. These ranges reflect well-managed projects that start permitting on day one and order long-lead items before demolition begins. Poorly planned projects can run 40-60% longer.
| Project Type | Typical Size | Timeline | Key Schedule Drivers |
|---|---|---|---|
| Office Tenant Improvement: Open Plan | 2,000-5,000 sq ft | 4-6 weeks | Permit turnaround, MEP complexity, millwork lead time |
| Office Tenant Improvement: Enclosed Offices | 3,500-8,000 sq ft | 6-9 weeks | Framing complexity, ceiling systems, custom millwork |
| Medical Office: New Build | 2,000-5,000 sq ft | 8-14 weeks | HVAC design, plumbing density, regulatory review, permit comments |
| Medical Office: Renovation of Existing | 1,500-4,000 sq ft | 6-10 weeks | Phasing around active clinic operations, ICRA compliance |
| Restaurant: Full Kitchen + FOH | 2,500-6,000 sq ft | 10-16 weeks | Kitchen equipment lead times, health unit pre-approval, hood permitting |
| Restaurant: FOH Renovation Only | 1,500-4,000 sq ft | 4-7 weeks | Millwork, flooring, lighting lead times, health unit sign-off |
| Retail Fit-Out | 1,000-4,000 sq ft | 3-6 weeks | Branded fixture lead times, storefront permitting, landlord coordination |
| Industrial: Office Addition / Demise | 500-3,000 sq ft | 3-6 weeks | Demising wall structure, HVAC extension, electrical service |
| Multi-Residential Common Area | 1,000-5,000 sq ft | 6-12 weeks | Occupied-building access restrictions, evening/weekend-only work requirements |
These are realistic ranges, not best-case scenarios. The difference between a project that lands at the low end versus the high end of the range almost always comes down to how early permitting started, whether long-lead items were ordered on day one, and whether trade coordination was proactive or reactive.
What people ask before
signing with VNG.
How long does the quote process take?
We return detailed, itemized quotes within five business days of a site visit. For larger or more complex multi-trade projects, we will tell you upfront if additional review time is needed and give you an expected return date.
How do you communicate during a project?
You receive structured weekly updates covering progress against schedule, open items, upcoming milestones, and any issues that need a decision. For material issues, we escalate immediately, not at the end of the week. You should never have to chase us for a status report.
What happens if the project falls behind schedule?
We identify slippage as it happens, not after it has cascaded. When a trade falls behind, we resequence other work to keep the project moving. If recovery requires additional crew or extended hours, we deploy them. Your deadline does not move because we did not plan for contingency.
How are change orders handled?
Every scope change is documented in a formal written change order with the cost impact and schedule impact before work proceeds. No verbal approvals. No surprises on the final invoice. You approve in writing, then we proceed.
How does the handoff process work?
Before the client walkthrough, we do a full internal punch list inspection. We walk every room, every surface, every fixture. The resulting list typically has 15-30 items on a mid-size project. We close 80% same-day and the remainder within 48 hours. You receive full close-out documentation including permit closure confirmation.
A process you can
actually count on.
Start with a site visit. We will walk the space, ask the right questions, and come back with a quote that reflects what is actually there.
Request a Site Visit